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Description of Services Best Practices and IT Audit Product and Service Promos  
 


:: PRODUCT AND SERVICE PROMOS ::

Computer Maintenance Service Description

Guard against downtime with a Maintenance Agreement for your Servers, Networks, printers and desktop workstations from New World Computers, Inc.

Be Prepared for Downtime

 
Product and Services Promos

Keep your network and systems operational with technicians, parts and all the resources necessary standing by to respond quickly. Similar to an insurance policy we will be standing by to keep your computers, peripherals and networks running smoothly. Don't wait until there is a problem, be prepared now with a service agreement that includes all parts and labor. Looking for a technician when you have a problem is not the smartest thing to do when your running a business and downtime is expensive. New World Computers, Inc. offers on-site service throughout the Greater Atlanta Area with maintenance service programs for 15,000 computer products.

Fixed Monthly Cost

For a fixed monthly fee we repair problems that come up with any covered software or hardware. Our program includes a fixed monthly amount that includes the cost of parts, labor and support. Certified exact replacement or upgraded parts are used in all systems.
When you need service you call directly to New World Computers, Inc. Support Center where your call is answered directly by a call coordinator. Our standard plan guarantee's you'll talk to a technician within 30 minutes and he'll be at your office no later than 4 hours from the time a technician is dispatched. This service includes all labor, parts and travel.
New World Computers, Inc.’s proprietary call tracking system allows Service Managers to follow the progress of your call until it is resolved. Each step of every call has a built-in time frame for completion of the task which helps them insure your needs are quickly resolved.

Multi-vendor Computer Support

One vendor, one call. New World Computers, Inc. offers full service and support for thousands of computer products, including systems from Sun, Digital, Hewlett-Packard, IBM, Compaq, and more. Customers can have the convenience and cost savings of dealing with one vendor for all of their information technology products.

More than just Multi-vendor Service on 15,000 different computer products

Choosing New World Computers on-site service eliminates the confusion of dealing with several vendors. It increases the confidence that your equipment is supported by experts who know your computer operation, minimizing any costly interruptions to daily operation.


Hundreds of organizations rely on New World Computers for comprehensive, focused IT services and support. As an established high-technology Provider, with an extensive portfolio of services and exceptional engineering experience, New World Computers is unmatched when it comes to implementing, maintaining, and optimizing your IT investment.
We are committed to providing coordinated support across multi-vendor platforms, technologies, and geographical boundaries. We balance our global reach with close attention to local needs. We are always working to improve operations and keep customer satisfaction high.

Certified Spare Parts

All parts are certified by a support specialist even before they are put in our distribution center ready for your system's needs. When a new client has our support their server parts are strategically shipped to one of New World Computers’ parts distribution centers.


Dedicated Spare Parts

In some cases dedicated spare parts are placed either at the local service center or at the clients site. These parts are used only for that client's equipment. Dedicated spare parts is an option that normally increases the monthly fee and must be specified on the maintenance support agreement.

We will provide your organization with on-site computer maintenance services at your location, over the telephone and on-line (via direct connection ) as needed. Support is initiated by you by calling the New World Computers Support Center.

Client Requirements

Client needs to notify New World Computers immediately upon system failure and is required to give New World Computers free access to the equipment subject to client’s industrial security rules. Client needs to complete regular back ups of client data, applications and operating system files on the server. Client needs to maintain site environmental conditions and cleanliness, including power connections and data/cable connections

Exclusions from Service Program

New World Computers will provide any and all service required maintaining your IT hardware and software, but service beyond the scope of the program is billed in addition to this program. This program does not cover the installation, setup or troubleshooting of software applications that do not effect the direct operation of the server. Examples of this would be internet browsers, index servers, mail servers, network monitoring software. This program covers failure of basic server operations which does include disk and tape I/O, network failures isolated on hardware and software listed on the Program.

After Hours Service

We do provide service beyond the hours specified on this Program but service is not guaranteed and is billed in addition to this program.

Ordering Service

With New World Computers you hire a company, not just individuals. Our technicians utilize company-wide resources every day to solve the toughest problems. We have an extensive knowledge base of industry best practices that is tailored to provide the best solutions for your computing environment. We have support labs for testing and duplicating problems to help us resolve problems quicker. We have an extensive system for backing up our personnel and call escalation. All costs associated with training and educating a technical staff becomes the responsibility of Guardian. We are financially strong and stand behind everything we do. The hardware and software must be working properly prior to being covered under this plan. To provide you a quote for this service send us a list of all hardware and software (include manufacturer, model number and configuration) you would like covered.

 

 
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