Keep your network and systems operational with technicians,
parts and all the resources necessary standing by to respond
quickly. Similar to an insurance policy we will be standing
by to keep your computers, peripherals and networks running
smoothly. Don't wait until there is a problem, be prepared
now with a service agreement that includes all parts and labor.
Looking for a technician when you have a problem is not the
smartest thing to do when your running a business and downtime
is expensive. New World Computers, Inc. offers on-site service
throughout the Greater Atlanta Area with maintenance service
programs for 15,000 computer products.
For a fixed monthly fee we repair problems
that come up with any covered software or hardware. Our program
includes a fixed monthly amount that includes the cost of
parts, labor and support. Certified exact replacement or upgraded
parts are used in all systems.
When you need service you call directly to New World Computers,
Inc. Support Center where your call is answered directly by
a call coordinator. Our standard plan guarantee's you'll talk
to a technician within 30 minutes and he'll be at your office
no later than 4 hours from the time a technician is dispatched.
This service includes all labor, parts and travel.
New World Computers, Inc.’s proprietary call tracking
system allows Service Managers to follow the progress of your
call until it is resolved. Each step of every call has a built-in
time frame for completion of the task which helps them insure
your needs are quickly resolved.
One vendor, one call. New World Computers,
Inc. offers full service and support for thousands of computer
products, including systems from Sun, Digital, Hewlett-Packard,
IBM, Compaq, and more. Customers can have the convenience
and cost savings of dealing with one vendor for all of their
information technology products.
just Multi-vendor Service on 15,000 different computer products
Choosing New World Computers on-site service
eliminates the confusion of dealing with several vendors.
It increases the confidence that your equipment is supported
by experts who know your computer operation, minimizing any
costly interruptions to daily operation.
Hundreds of organizations rely on New World Computers for
comprehensive, focused IT services and support. As an established
high-technology Provider, with an extensive portfolio of services
and exceptional engineering experience, New World Computers
is unmatched when it comes to implementing, maintaining, and
optimizing your IT investment.
We are committed to providing coordinated support across multi-vendor
platforms, technologies, and geographical boundaries. We balance
our global reach with close attention to local needs. We are
always working to improve operations and keep customer satisfaction
All parts are certified by a support specialist
even before they are put in our distribution center ready
for your system's needs. When a new client has our support
their server parts are strategically shipped to one of New
World Computers’ parts distribution centers.
Dedicated Spare Parts
In some cases dedicated spare parts are
placed either at the local service center or at the clients
site. These parts are used only for that client's equipment.
Dedicated spare parts is an option that normally increases
the monthly fee and must be specified on the maintenance support
We will provide your organization with on-site
computer maintenance services at your location, over the telephone
and on-line (via direct connection ) as needed. Support is
initiated by you by calling the New World Computers Support
Client needs to notify New World Computers
immediately upon system failure and is required to give New
World Computers free access to the equipment subject to client’s
industrial security rules. Client needs to complete regular
back ups of client data, applications and operating system
files on the server. Client needs to maintain site environmental
conditions and cleanliness, including power connections and
from Service Program
New World Computers will provide any and
all service required maintaining your IT hardware and software,
but service beyond the scope of the program is billed in addition
to this program. This program does not cover the installation,
setup or troubleshooting of software applications that do
not effect the direct operation of the server. Examples of
this would be internet browsers, index servers, mail servers,
network monitoring software. This program covers failure of
basic server operations which does include disk and tape I/O,
network failures isolated on hardware and software listed
on the Program.
We do provide service beyond the hours
specified on this Program but service is not guaranteed and
is billed in addition to this program.
With New World Computers you hire
a company, not just individuals. Our technicians utilize company-wide
resources every day to solve the toughest problems. We have
an extensive knowledge base of industry best practices that
is tailored to provide the best solutions for your computing
environment. We have support labs for testing and duplicating
problems to help us resolve problems quicker. We have an extensive
system for backing up our personnel and call escalation. All
costs associated with training and educating a technical staff
becomes the responsibility of Guardian. We are financially
strong and stand behind everything we do. The hardware and
software must be working properly prior to being covered under
this plan. To provide you a quote for this service send us
a list of all hardware and software (include manufacturer,
model number and configuration) you would like covered.